Support · Help centre
How can we help?
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In-app chat
Reach your assigned agent directly inside the app.
Open the app -
Business hours
Our concierge team is available:
Sun–Thu · 09:00–18:00 GST -
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Your data is encrypted and protected.
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Fill out the form and our support team will reply by email.
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Thank you for contacting us. A confirmation has been sent to your email.
Our team will respond within 24 hours on business days.
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Common questions
Frequently asked
From the login screen, tap Forgot Password. Enter your registered email and follow the instructions sent to your inbox. If you have multi-factor authentication enabled, you'll also need your TOTP code.
Approval typically takes 1–3 business days. You'll receive an email notification once your account has been approved. Make sure all required documents and KYC information are submitted to avoid delays.
Open Banking Services from the dashboard, choose the type of request (statement, account enquiry, etc.), fill in the required details, and submit. You can track progress in real time from the requests section.
Open Auctions to browse live and upcoming lots. For live auctions you can place bids directly. For upcoming auctions you can register your interest in advance. Each lot shows the current bid, time remaining, and item details.
VVIP Membership supports multiple payment methods through our secure Quick Pay service for utility bills, telephone bills, and fines. All payments are protected with OTP verification.
Use the contact form above to send us a request, or open the in-app support chat to reach your assigned agent directly. Our team responds Sunday through Thursday, 09:00–18:00 GST.